On record
Built to decongest Jammu city by shifting all bus operations away from the old, centrally located general bus stand, the Narwal ISBT was used only briefly before both private and government buses reverted to the old bus stand, which passengers still preferred. Today it functions mainly as a parking lot for private buses and trucks; ticket counters sit deserted, and benches are occupied by stray dogs and slum dwellers, while city-center traffic congestion it was meant to fix persists.
The official record states: "Divisional Commissioner Pawan Kotwal stated "the existing bus stand will not be shifted completely to Narwal," with decongestion instead planned via a future multi-storey parking facility at the old bus stand."
“Jammu built a terminal to move the buses; the buses went, looked, and came back.”— Blunderlust Editorial Desk
Sources
Visitor reviews Satire
“Jammu built a terminal to move the buses out of town. The buses went, looked around and came back.”
“The ticket counters are empty, the benches belong to the stray dogs, and private trucks use the bays for parking.”
“The Divisional Commissioner has confirmed the old stand will not be shifted completely, which settles what Narwal is for.”

